1. Introduction
Senda Glue Inc. ("we," "us," or "our") respects your privacy. This policy explains how we process personal data when you visit sendaglue.com, submit forms, or communicate with us for B2B adhesive and coating business.
We collect data primarily to respond to quote and sample requests, provide technical support, and improve our website—not for consumer retail profiling.
2. Information we collect
Depending on how you interact with us, we may process:
- Identity & professional data: name, job title, and company.
- Contact data: work email, phone, and addresses you submit via Contact, Get Quote, lab, or document-request forms.
- Technical data: IP address, browser type, device type, time zone, and pages viewed—often via cookies or similar technologies subject to your consent where required.
- Usage & inquiry data: form selections (application, substrate, market), messages you send, and optional attribution fields (e.g., referrer URL) to route your request.
3. How we use your information
We process personal data where permitted by law, including to:
- Respond to requests: fulfill quotes, complimentary sample screening, lab projects, and technical document access.
- Operate and secure the site: host content, prevent abuse, and verify form submissions (e.g., bot protection).
- Improve the website: understand aggregate usage when you consent to analytics tags—see our Cookie Policy.
- Marketing (opt-in): send technical updates or resources you request. You may unsubscribe from promotional email at any time.
4. Service providers & processors
We use vendors that process data on our instructions. Categories currently include:
- Google Tag Manager: loads tags (such as analytics) based on your cookie consent choices via Consent Mode.
- Cloudflare: content delivery, security, and Turnstile verification on forms.
- Microsoft Clarity: session analytics when enabled and permitted—may set cookies such as _clck.
- Hosting & email: infrastructure and transactional messaging to handle inquiries you submit.
5. Cookies
We use cookies and similar technologies to operate the site and, with consent where required, to measure usage.
You can refuse non-essential cookies via our banner or browser settings; some features may not work if essential cookies are blocked.
Details, providers, and preference controls are in our Cookie Policy .
6. Data retention
We retain personal data only as long as needed for the purposes above, including legal, tax, and accounting obligations.
Active customer and prospect records are typically kept for the business relationship. Inactive marketing contacts may be deleted after approximately 24 months without engagement, unless a longer period is required by law.
7. Your rights
Depending on your location (e.g., EEA/UK under GDPR, California under CCPA/CPRA), you may have rights to:
- Access a copy of personal data we hold about you.
- Correct inaccurate or incomplete data.
- Delete data in certain circumstances.
- Restrict or object to specific processing.
- Portability receive data you provided in a structured format, where applicable.
- Withdraw consent where processing is consent-based (e.g., non-essential cookies).
8. Contact
Privacy questions or requests:
Email: legal@sendaglue.com
Postal address: Senda Glue Inc. — Lugang Mansion, Oujiang Road, Wenzhou, Zhejiang Province, China.